Privacy Policy
Latest Update: December 13, 2023
Your privacy is important to us and we believe internet is only useful when it is controllable by users. It means you don’t have to worry that your data is being misused, misappropriated, or bought and sold in ways you’re not aware of.

In addition to this privacy policy, please read our Terms of Service which also applies to your use of the product. It’s also where you can find any terms not directly defined in this policy.

Important Definitions

The following are terms that are frequently referred to in this privacy policy but not common in everyday language.

Personal Data means any information that identifies or relates to a particular individual (often referred to as “personally identifiable information” or “PII”).
Data that is completely anonymized and cannot be linked with an individual user is NOT considered Personal Data.

Service Providers help us run our business and provide the Services to you. They may include:
  • Hosting, analytics, database, and communication providers, such as the authentication service we use to allow you to log into your account.
  • Support and customer service software providers, such as the software our team uses to communicate with you when you report a bug.
  • Security consultants who help us reduce security vulnerabilities in our software.

Filtered Items means the data we have processed on your behalf to provide distraction-free experiences. Filtered items are not stored with our Service Providers by default after processing is done.

What personal data do we collect and how do we collect it?

When you use empty.app

Category of Personal DataExampleWhen we collect this dataExamples of why we collect this data
Profile or Contact DataName, Email, Account passwordDirectly from you, when you choose to give it to us (such as when you sign up for an account)
  • So that you can log into your account
  • So that we can contact you
Device DataType of device and operating system used to access the ServicesAutomatically, when you use our mobile or desktop application
  • To understand the range of devices our software should support
  • To debug software issues specific to certain devices or operating systems
Product Usage DataHow often you use various product features
Inferences drawn from your product usage data
Automatically, when you use our mobile or desktop application
  • To understand feature usage and improve our product
Email DataThe email address of sender
The conversation between sender and recipient
When you enable inbox feature, we save your email content to display historical filtering results.
  • To display historical filtering results
  • To improve the filtering accuracies

When you reach out directly or otherwise choose to give us information

For instance, when you submit a bug report or request support, we’ll collect the information you share with us to help solve your problem.

When you choose to use certain features

Email. Email is a feature that enables you to receive and filter Emails. When you enable email, your historical email transactions are stored with our Service Provider, and the content will be viewable by you when you are logged in.

AI Features

If you choose to use any feature that leverages AI, certain data as detailed below will be sent to our AI subprocessor — OpenAI.
FeatureData ProcessedWhen Data is ProcessedPurpose of ProcessingSubprocessor & Location
OnboardingContent of your inputSubmit answer from onboarding questionsWhen enabled, answering a question will provide a filter based on the content you may want to filter.OpenAI, USA
Filter SettingsContent of your inputSubmit answer from onboarding questionsWhen enabled, answering a question will provide a filter based on the content you may want to filter.OpenAI, USA
Email filteringContent of your emailWhen an email arrives to Empty email addressWhen enabled, the content of your email will be classified and labeled.OpenAI, USA
Empty uses OpenAI’s API Platform for commercial applications.

Under what conditions would we share your personal data?

We never sell your data, and we’ll only share it in the following circumstances:
  • With our Service Providers, as needed to provide and improve the product. Service Providers are contractually required to only handle your data in ways that we specify, including being contractually prohibited from selling your data.
  • If you ask us to. We’ll share your data when you directly authorize it to be shared or share it yourself.
  • If needed to meet our legal requirements or safety measures, or to enforce legal rights. See “Why do we collect personal data?” below for more.
  • If there’s a change in company ownership such as a merger, acquisition, or bankruptcy, your data may be transferred to the new controlling party. Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

Why do we collect personal data?

In general, we collect personal data to provide and improve our product and Services. This includes data to make the app work (such as account information) or data to make the app better (such as Device or Product Usage Data). We also collect data to make sure we’re able to:
  • Protect against fraud, or implement additional security measures.
  • Correspond with you if you reach out with a bug report, support request, or general inquiry. We may also send you updates, product information, or other marketing communications.
  • Meet legal requirements, safety measures, and enforce legal rights. We’re required to comply with any legal process, law, or regulation that requests we disclose personal information we’ve collected, so long as we consider the request reasonable and lawful. This includes:
    • Enforcing our agreement terms or resolving disputes.
    • Protecting your rights, property, or safety, or that of any party that interacts with our product.

How do we store and protect your data?

We do our best to protect the Personal Data we collect from any unauthorized parties accessing, using, or sharing it. We also ask you to help us out with protecting your data. Easy steps include creating a strong password and limiting access to your device and account credentials.

We ensure the secure transmission of user data by leveraging the robust security mechanisms of HTTPS.

We use database provider that achieved both SOC 2 Type 1 and Type 2 Compliance.

We hold on to Personal Data for as long as you have an account with us or as otherwise necessary to provide you with our Services. We’ll only hang on to it for longer if needed to meet our legal requirements discussed above, or if it’s anonymized so that it can’t be linked to a specific user.

If you are a resident of California, Nevada, or the EU, you may be afforded specific privacy rights and protections related to your personal data. Learn more here.

Are there age limits to who can use the product?

We do not knowingly collect or solicit Personal Data about children under 16 years of age; if you are a child under the age of 16, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided Personal Data to us, please contact us at team@empty.app.

What are additional ways to enhance privacy online?

As an important reminder, Empty's data practices may not extend to the websites you visit or every email you receive, which we can’t control. We will offer settings and tools to help you limit the information collected by us or by our service providers.

Changes to this Privacy Policy

We’re constantly trying to improve our product and services, so we may need to change this Privacy Policy from time to time. If we do, we’ll let you know by placing a notice on the app and on the Empty Canvas's website and/or contacting you directly, mostly likely via email.

If you opted not to receive legal notice emails, or you haven’t given us your email in the first place, the updated policy will still apply. We’ll do our best to get these updates in front of you, however, the ball’s ultimately in your court to read and understand them. If you continue to use the product we’ll assume the updates are good with you. Of course, give us a shout if there’s anything that needs further explaining.

How can you contact us?

Website: empty.app
Email: team@empty.app
Address: 2689, 1007 N Orange St. 4th Floor , Wilmington, DE, New Castle, US, 19801